Gain a general knowledge of the key terminology and best practices used in customer service, food safety, management principles and essential cooking techniques in Alabama’s hospitality industry. Become familiar with laws and regulations that affect food and beverage business services and facilities management, as well as how to manage inventory regarding labor and food costs. Professional soft skills such as how to answer phone calls, oversee hotel and kitchen staff, and inspect dining and serving areas is also within this training.
Participants will learn:
– Customer Service
– Conflict Resolution
– Knife Skills
– Purchasing Procedures
– Kitchen Safety
– Beverage Service
– Food Storage
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