Haven’t claimed your new Alabama.edu account?

Check your Personal Email for a message from “noreply@rapididentity.com” – Check your spam folder! The subject line is Activate your Alabama.edu Account.

If you still do not see it and you haven’t processed your claim code for the new account, send an email to helpdesk@wallace.edu requesting a new claim code email. Remember to include your name AND A# in the email.

Follow the instructions in the email to claim your Alabama.edu account.


Your Alabama.edu (A12345678@alabama.edu) account will be used for:

  • Canvas
  • MyWCC Experience
  • Wallace Forms
  • Office 365 applications
    • Office Apps
    • Email
    • OneDrive

*Use your GovNET account to login to computers on campus.

ITS manages the central computing facility, network infrastructure, helpdesk, database management, electronic library resources, data security, document imaging, web services, electronic communications and enterprise-level system development and management.

For information about the GovNET account, please see our GovNET page on how to find your username and set (or reset) your password.

The Information Technology Services department operates a helpdesk which assists the college community with various computer difficulties. In order to receive assistance contact our helpdesk, using the information provided, or use our Helpdesk Ticket system

For questions or additional support, please call our office during the hours indicated.

Request Help
For support submit a Helpdesk Ticket or call (334) 556-2464

Hours of Operation (Central Time)

  • Monday – Thursday
    7:30 a.m. – 8:45 p.m.
  • Friday
    7:30 a.m. – 2:00 p.m.
  • Saturday & Sunday
    Closed